Frequently Asked Questions
Frequently Asked Questions
Our products come with extensive warranties: 20 years for greenteQ Suite finishes and 25 years for the architeQ range.
What types of products does the greenteQ Guarantee cover?
The greenteQ Guarantee covers furniture for windows, entrance doors, and patio doors. This includes the handles, hinges, and other hardware components that are part of these door and window systems.
What are the main product ranges offered, and how do their guarantees differ?
The main product ranges are greenteQ Suite and architeQ stainless steel. greenteQ Suite products come with a 20-year surface guarantee across 10 core finishes, while architeQ products boast a longer 25-year surface guarantee across 7 core finishes. This difference in guarantee period highlights the premium nature of the architeQ range.
What does the “surface guarantee” specifically cover?
The surface guarantee ensures the quality of the finish on the furniture, covering aspects such as fading, peeling, or other degradation of the surface within the specified guarantee period. It provides assurance that the aesthetic qualities of the products will be maintained for either 20 or 25 years, depending on the range.
How long has VBH been in business?
VBH has been supplying top-quality window and door hardware since 1978, indicating a long and established history in the industry and a wealth of experience to support the greenteQ and architeQ product ranges.
What makes the greenteQ and architeQ products stand out in terms of their design and functionality?
Both greenteQ Suite and architeQ products are designed not only to look and feel great but also to be hard-wearing and built to last, combining visual appeal with robust functionality. This focus on both appearance and durability is a core feature of both product lines.
Is there a specific requirement to activate or register my guarantee?
There is a registration process required to validate the guarantee. That being said, we’ve made this very simple to do. Complete our registration form below within 28 days of purchase, for up to 25 years peace of mind.
If you have any further questions regarding our product ranges and guarantees, please contact our friendly team on 01634 558 552 or greenteqguarantee@vbhgb.com.